Website Privacy Policy

Last updated : 20/12/2023

Télé-fibre La Minerve (TLFM) care about the protection of your personal data. This privacy policy explains what information we collect, how we use and share it, as well as the choices you have regarding your data. By using our website, you agree to the practices described in this policy.

1. Data Collection

We may collect personal information about you, such as your name, email address, postal address, etc., when you use our website. This information is collected voluntarily when you provide it, for example, when you fill out a contact form. The data entered into the form, as well as your IP address and browser user agent, are collected to help us detect unwanted messages and comments.
We collect those informations :

• Subscription form
• Purchase form
• Essential cookies
• Google Analytics

2. Cookies and Similar Technologies

We use cookies and other similar technologies to gather information about your interaction with our website. These data help us improve your experience and analyze the performance of our site. You can configure your browser to refuse cookies, but this may affect certain site features.

3. Use of Information

The information we collect may be used for the following purposes :

• Providing you with requested services and information.
• Personalizing and enhancing your experience on our website.
• Sending you promotional communications or newsletters (if you have given your consent).
• Improving our products, services, and content.
• Better filtering unwanted comments.

4. Informations Sharing

We do not sell, rent, or share your personal information with third parties for marketing purposes. However, we may share your information with third-party service providers who assist us in operating our website and providing our services. These third parties are obligated to maintain the confidentiality of your information.

5. Data Security

We implement security measures to protect your information against unauthorized access, misuse, or disclosure. We have implemented various protection measures, whether physical, administrative, or technical, to safeguard the confidentiality and integrity of the personal data we handle. This also includes preventing unauthorized access. Access to your personal data is reserved exclusively for authorized and qualified staff who need it for their duties.However, please be aware that no method of transmission over the Internet or electronic storage is entirely secure.

In the event of an incident related to personal data, we will inform the relevant authorities and affected individuals, especially if the incident could cause significant harm. We will implement strategies to minimize the negative consequences.

In compliance with the requirements of Law 25, please note that some of your data may be hosted outside the territory of Quebec. In such cases, we ensure to implement all appropriate measures to guarantee a level of protection similar to that offered for data stored locally in Quebec.

6. Retention Period of Your Personal Data

The retention of your personal data is in line with the objectives stated in this policy, as well as our legal obligations, dispute resolution, and the finalization of agreements with our clients and partners. To ensure the confidentiality of your personal data, we use secure technological systems and service providers. We regularly dispose of unnecessary personal data.

7. Your Choices

You have the right to request access, correction, or deletion of your personal information in our possession. You may also withdraw your consent for the processing of your data at any time.

8. Exclusion From the Privacy Policy

It is important to note that this privacy policy no longer applies when you follow a link to another website. The privacy policy of that other site takes over. We disclaim any responsibility regarding their policies, procedures, or practices regarding the protection of personal data. It is highly recommended to review their privacy policies before sharing personal data on those other sites.

9. Changes to Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices. We encourage you to check this page regularly to stay informed about any updates.

10. Contact Us

If you have any questions regarding this privacy policy, please don’t hesitate to contact us at:
marcperras@telefibrelaminerve.com

11. Request for Data Removal

At any time, you can request the removal of your personal information.
Contact the data controller :

Marc Perras
marcperras@telefibrelaminerve.com

Right to be forgotten form https://telefibrelaminerve.com/en/right-to-erasure/